Effective Date: July 22nd, 2024
VetHaven, Inc.
Address: 9112 E. Verde View #201, Scottsdale, AZ 85255
Phone: 602-836-3187
Email: info@thevethaven.com
Introduction
This VetHaven, Inc. Privacy Policy (“Privacy Policy”) is effective from and after the date shown above, and describes how VetHaven, Inc., along with each of its operating subsidiaries (collectively, “VetHaven,” “we,” “our,” or “us”), collects, uses, shares, and otherwise processes information collected about you from our website or other location offered by us that directly links to this Privacy Policy (herein referred to as the “Service”).If you have any questions or wish to exercise your rights and choices, please contact us as set out in the “Contact Us” section.
Background
The VetHaven Service is a resource that helps users identify (i) veterinary services and pet health resources, including through third-party services provided by third parties that VetHaven has a business relationship with (“Business Partners”), and (ii) other related services and products. The VetHaven Service may include links to third-party sources where users can access additional information or services.For more information about Business Partners and other Third Party Services, please see the “Your Rights and Choices: Business and Third-Party Services” section below.
The Information We Collect About You
VetHaven collects personally identifiable information from you when you use the Service. This information is collected and stored electronically by us. This information may be provided to us voluntarily by you, collected automatically by us from you, or provided to us from third-party sources.
Information You Voluntarily Provide
We collect information about you when you use the Service, including information you provide when you register an account, update your profile, access our content, make a purchase, participate in a promotion or incentive program, or contact customer support. The categories of information that you may voluntarily provide include:
Contact Information: Including name, email address, and phone number when you reach out to us for support or other communications.
Account Credentials: Including account password.
Demographic Data: Including your age, gender, and country.Profile Information: Including information and achievements you display as part of your account profile.
Content: Including any content in communications with us that you provide.You may choose to voluntarily provide other information to us that we do not request; in such situations we have no control over what categories of personal information such disclosure may include.
Any additional information provided by you to us is provided at your own risk.
Information Collected Automatically
When you use the Service, we will automatically process limited information. The information we may have collected automatically includes the following:
Service Data: Including data about features you use, pages you visit, emails and advertisements you view, products and services you view and purchase, the time of day you browse, and your referring and exiting pages.
Device Data: Including data about the type of device or browser you use, your device’s operating software, your internet service provider, your device’s regional and language settings, and device identifiers such as IP address.
Log Files: Files that record events that occur in connection with your use of the Service.
Location Data: Including imprecise location data (such as location derived from an IP address or data that indicates a city or postal code level).
Cookies: Small data files stored on your device that act as a unique tag to identify your browser. Please see the section entitled “Cookies” below for more information about the cookies we use and why we use them.
Information From Third-Party Sources
In limited circumstances, we may receive information from third-party sources. Information we may have collected about you from a third party includes the following:
Business Customers: That offer separate services linked through the site.
Publicly Available Sources: Including data in the public domain.
How We Use the Information We Collect About You
We use the information we collect from and about you for the following purposes:
To Provide, Maintain, Improve, and Enhance Our Service: To understand and analyze how our Service is used and develop new products, services, features, and functionality.
To Conduct Research: Including focus groups and surveys.
To Communicate: To send you updates, promotional materials, and other information relevant to our services via email, phone calls, and SMS.
To Provide Customer Support: To respond to comments and questions.To Find and Prevent Fraud: And respond to trust and safety issues that may arise.
For Compliance Purposes: Including enforcing our legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency.
For Other Business or Commercial Purposes: At your direction or with your notice and/or consent.For information on your rights and choices regarding how we use personal data about you, please see the section entitled “Your Rights and Choices” below.
Sharing of Information
We share information we collect in accordance with the practices described in this Privacy Policy. The types of entities we may have shared information with, or may share information with in the future, include the following:
Third Parties Providing Services On Our Behalf
To make various features, services, and materials available to you through the Service, host the Service, process payments, and respond to your requests and inquiries, we may share information with third-party service providers. However, we do not share personal data, including phone numbers, with these third parties.
Business Partners
To provide third-party services with the point of sale for products or services displayed by our Service, we may work with business partners. We do not share personal data, including phone numbers, with these business partners.
Business Transfers
In connection with, or during negotiations of, any proposed or actual merger, purchase, sale, or any other type of acquisition, business combination of all or any portion of our business or assets, change of control, or a transfer of all or a portion of our business or assets to another third party (including in the case of any bankruptcy proceeding), we may transfer information. We do not share personal data, including phone numbers, as part of these transfers without your consent.
Legal Disclosure
Under certain circumstances, to cooperate with legal investigations and/or to comply with legal requirements to disclose information collected through the Service, such as by court or a governmental agency, we may share information as required by law. However, we do not share personal data, including phone numbers, unless legally compelled to do so.
Consent
With notice to you and your consent, we may share information as you direct. This does not include sharing personal data, including phone numbers, with third parties, affiliates, or partners.
Notwithstanding the above, we may share information that does not identify you (including information that has been aggregated and/or de-identified) except as prohibited by applicable law.For information on your rights and choices regarding how we share information about you, please see the section entitled “Your Rights and Choices” below.
Cookies
What are Cookies?
A cookie is a small file containing a string of characters that is sent to your computer when you visit a website or use an online service. When you visit the website or use the service again, the cookie allows that website or online service to recognize your browser or device. Cookies may store unique identifiers, user preferences, and other information.
What is the Duration of Cookies?
We may use “session cookies” or “persistent cookies.” Session cookies are temporary and expire once you close your browser or once your session ends. Persistent cookies remain on your device for much longer or until you or your browser erase them. Persistent cookies have varying durations that are dependent on their expiration date.
What Types of Cookies Do We Use?
VetHaven uses the following cookies with its Service:
Necessary Cookies: These cookies are necessary for you to browse the Service and use its features, such as accessing secure areas of the Service. Without these cookies, certain aspects of the Service may not be available to you.
Preferences Cookies: These cookies collect information about how you have used the Service in the past and allow the Service to remember the choices you have made. These cookies allow us to improve how the Service works for you and tailor the Service to your preferences.
Statistics Cookies: These cookies collect information about how you use the Service, such as which pages you most often visit, the time you spend on the Service, which links you click on, and any issues encountered. These cookies help us understand how visitors interact with the Service. All information collected is aggregated and does not identify you.
Marketing Cookies: These cookies track your online activity to help deliver advertisements that are relevant to you and your interests and measure the effectiveness of the advertising campaigns. They also limit how many times you see a certain advertisement. We may share the information collected through these cookies with others, such as advertisers.
Why Do We Use Cookies?
Cookies help us improve the Service by providing us with information about which parts of the Service are most popular, enabling us to analyze technical and navigational information about the Service, and helping us to detect and prevent fraud. We also use cookies and other data collection tools (such as web beacons and server logs) to help improve your experience with the Service. For example, we use analytic service providers to help analyze how users use the Service. These tools use cookies to collect standard Internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the Service (including IP address) is transmitted to our data collection tool service providers. This information is then used by us to evaluate visitors’ use of the Service and to compile statistical reports on website activity for VetHaven.
For more information with respect to your rights and choices related to cookies, please see the section entitled “Your Rights and Choices: Cookies and Other Tracking Technologies” below.
Analytics
We use analytics services, such as Google Analytics, to help us understand how users access and use the Service, as well as to help us understand market trends and the popularity of our products and services. As part of this process, we may incorporate tracking technologies into our own Service (including our website and emails). For further information on the types of tracking technologies we use on the Service and your rights and choices regarding analytics, please see the “Information Collected Automatically” and “Your Rights and Choices” sections.
Your Rights and Choices
Accounts
You may access, update, or remove certain information that you have provided to us through your account by visiting such account’s settings or sending an email to info@thevethaven.com. We may require additional information from you to allow us to confirm your identity. Please note that we will retain and use information about you as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Communications
You can opt-out of receiving promotional emails from us at any time by following the removal instructions in the specific communication that you receive or emailing us at info@thevethaven.com with the word UNSUBSCRIBE in the subject field of the email. Note that your opt-out is limited to the email address used.
Cookies and Other Tracking Technologies
Consider the following with respect to cookies and other tracking technologies:
Cookies: Most browsers accept cookies by default. By changing your browser settings, you can instruct your browser to decline or delete cookies. If you use multiple browsers on your device, you will need to instruct each browser separately. Your ability to limit cookies is subject to your browser settings and limitations.
Do Not Track: Your browser settings may allow you to automatically transmit a “Do Not Track” signal to online services you visit. Note, however, there is no industry consensus as to what site and app operators should do with regard to these signals. Accordingly, unless and until the law is interpreted to require us to do so, we do not monitor or take action with respect to “Do Not Track” signals. For more information on “Do Not Track,” visit All About Do Not Track.Please be aware that if you disable or remove tracking technologies, some parts of the Service may not function correctly.
Analytics
Google provides tools to allow you to opt out of the use of certain information collected by Google Analytics at Google Analytics Opt-out and by Google Analytics for Display Advertising or the Google Display Network at Google Display Network Opt-out.
Business Partners and Third-Party Services
When you click on a link that redirects you to a third-party service including any Business, such third-party service is separate from the VetHaven Service, and we do not have any control with respect to how such respective third party may be collecting and processing your information when you are using such third-party service. We recommend that you review the privacy policy of such third-party before using the respective third-party service.
Data Security
VetHaven uses reasonable security measures designed to prevent unauthorized intrusion to the Service and the alteration, acquisition, or misuse of personal data. Nevertheless, transmission via the Internet is not completely secure, and we cannot guarantee the security of information about you, collected from you, or submitted by you. We will not be responsible for loss, corruption, or unauthorized acquisition or misuse of information that you provide or that we collect through the Service that is stored by us or our service providers or for any damages resulting from such loss, corruption, or unauthorized acquisition or misuse.
Children’s Privacy
The Service is not directed towards, nor was it designed to attract the attention of any children, and we do not knowingly collect or maintain personal data from any person under the age of thirteen.
Changes to This Privacy Policy
We reserve the right to revise and reissue this Privacy Policy at any time. Any changes will be effective immediately upon posting of the revised Privacy Policy. Your continued use of our Service indicates your consent to the Privacy Policy then posted. If the changes are material, we may provide you additional notice to your email address, by informing you about such changes through our website and/or via other channels we may use to communicate with you.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:VetHaven, Inc.
Address: 9112 E. Verde View #201, Scottsdale, AZ 85255
Phone: 602-836-3187
Email: info@thevethaven.com
